Refund policy

Returns for a Non- faulty Item/ Change of Mind Returns

Returns of non-faulty items will require to make contact with us in prior with proof of purchase, within 30 days of receiving the goods. The goods must come back to us in unopened, unused, resaleable condition in original packaging with no missing manuals or accessories at buyer’s own cost. Once we received the item and our returns team confirms everything checks out OK, you will receive a store credit for the amount of the goods been returned, and the shipping fee goes to courier already which is non-refundable.

Warranty

In addition to your legal rights under both Consumer Guarantee Act 1993 and Fair Trading Act 1996, most of our item carries a standard 12 months manufacture warranty(unless stated otherwise) as your extended protection, you can find the warranty information in each product page.

When Your Item Arrives Damaged/Faulty

Here at Toughout, we are trying our best to offer every item sold in perfect condition, however, should you have any issue with a product, we are always here to help.

Each claim is treated on case by case bases and we do our best to resolve issues in an effective manner, below is our standard after-sale care process

Contact us and to make a claim. In this process, we will require photos and information to help us verify your issues.
Our after sales care team will investigate and determine your case based on the fact and evidence you have provided and advice what to do next
In most cases, we will try our best to arrange replacement or replacement parts for you if applicable or otherwise a refund in partial or full will be issued. Exception may be made in the case of normal wear & tear, damage to or misuses or incorrect handling such as negligent operation, improper assembly, inadequate maintenance, unauthorized repairs or modifications, extreme weather damages. Limits in cover will apply to warranties around rust for coastal environment or sea spray zones.
Unauthorized return will be rejected so please make contact with us as soon as possible if your item received that found to be not working/faulty/damaged.

More Information

For more information about our after sale care, please contact us on contactus@toughout.co.nz

Terms of use of this website
These general terms & conditions are issued by Toughout Limited trading as TOUGHOUT and cover the use (includes but is not limited to visit/access our website, purchase on our site, participation in our promotions and subscribe to our newsletters) of our website – www.toughout.co.nz
By accessing and using our website you agree to be bound by these terms and conditions, as well as all applicable laws as governed and interpreted in accordance with the laws of New Zealand. If you do not agree with any of these terms and conditions, do not use the Toughout website.

Limitation of Liability
While we endeavor to provide accurate information on the website, typographical errors, inaccuracies and omissions may occur. Therefore, under no circumstances shall Tougout limited be accepting any liability, direct or indirect, for any kind of loss or damages arising from or in connection with your use of any information contains on this website. You acknowledge that it is solely your responsibility for your action taken in the use of the site.
We reserve the right to make changes or update information at any time without notice.

Links
The website may contain links to external internet websites. Toughout does not guarantee or approve of any material or representations on those websites. Nor do we warrant the connections of this website or any linked site, including any data, program or downloadable files that are free of viruses, Trojan horses, worms or similar devices.

Copyright
The content of this website is copyright of Toughout Limited or a third party. Toughout does not grant you any intellectual property right in this website. You must not use any trademark displayed on this website. You must only use this website, and you must only display, copy, distribute, or print of this website for personal use. You must not attempt to change, reproduce, add to, remove, hack or interfere with this website or its material.

Security
All payments via our website are processed using SSL protocol to protect your sensitive information, and establishing an account with us using your user ID and password is another great practice for accessing the security area of Toughout website. You can help to protect your details from unauthorized access by keeping your account information confidential and logging out your account each time you finish using the site.
You agree to immediately notify during business hours of any unauthorized use of your account or suspect any attempting money transfer without your permission.
We reserve the right to require proof of identification for security seasons for certain transactions.

Your comments
We welcome you comments regarding the Toughout product, service or website. Any comments, feedback, reviews, photos shall be and remain the property of Toughout Limited. We are entitled to use, disclose, publish and distribute any comments you submitted without compensating you in anyway. We ask you not to send us any comments that you do not want to assign to us or please do not include any confidential information in your comment.

Disclaimer
These terms and conditions may change from time to time, we do recommend you review these terms and conditions carefully each time of using the website.

Terms of Trade
When purchase from us, you acknowledge below

Orders
All orders are payable in full before delivery. We reserve the right to reject and cancel your order in full or partly where: (a)you are in breach the payment obligations or our inability to obtain authorization for your payment, (b)there has been genuine pricing or product description error, (c)Goods are found out of stock after the order confirmation, or(d) You not meeting the eligibility to order criteria set out in the listing.
Our customer service team will contact you for any cancellations and a refund will be provided on the amount paid that relates to the canceled portion of the order

Pricing and Payment
All prices listed on the Toughout website are in New Zealand Dollars and are GST inclusive. We reserve the right to alter prices on our website at any time for any reason. Online and in store pricing may differ.
Payment options are listed on the checkout page together with your order summary.

Delivery and Shipping
Where the product is able to be delivered/delivery options are listed on each product page.
Delivery and shipping charges will be payable on product purchase and may vary depending on the number of items to be purchased, the size and shape of the products, and your residential addresses.
You will receive an email confirmation once we dispatched your order and if anything causes delays or there is any problem, one of our team will contact you.

Privacy
Toughout collects your personal information to allow us to supply you with products or services. Please check our privacy policy.
By placing an order through our website, your consent to Toughout collecting your personal information including your name, contact details, and delivery address and agree to provide it to third parties including suppliers and delivery contractors to fulfil and deliver your order.

Further information
A further information can be found on our FAQ page or email us at contactus@toughout.co.nz